Last Updated: January 2024

Elite Mobile Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services in the Greater Toronto Area.

Information We Collect

Personal Information

When you contact us for locksmith services, we may collect:

Name and contact information (phone number, address)
Service location and details about your locksmith needs
Payment information for completed services
Emergency contact information when applicable

Service Information

To provide effective locksmith services, we collect information about your locks, security systems, and service requirements. This helps us dispatch the right technician with appropriate tools and expertise.

📞 Discuss Your Privacy Concerns: (249) 206-0394

Have questions about our privacy practices? Call us directly.

How We Use Your Information

We use the information we collect to:

Provide and improve our locksmith services
Communicate with you about service appointments and updates
Process payments and maintain service records
Respond to your inquiries and provide customer support
Comply with legal requirements and industry standards
Ensure the security and safety of our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted contractors or technicians who assist in providing our services
Legal Requirements: When required by law or to protect our rights and safety
Emergency Situations: With emergency services or authorities when necessary for safety
Business Transfers: In connection with a merger, sale, or transfer of business assets

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Secure storage of customer records and payment information
Limited access to personal information on a need-to-know basis
Regular review and updating of security protocols
Training for all staff on privacy and security best practices

🔒 Your Security is Our Business

As locksmith professionals, we understand the importance of security and privacy. We apply the same high standards to protecting your personal information that we do to securing your property.

📞 Security Consultation Available

Your Rights and Choices

You have the right to:

Access and review the personal information we have about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Opt out of non-essential communications
File a complaint about our privacy practices

Retention of Information

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Service records may be kept for warranty purposes and to improve our services, but personal identifying information is removed when no longer needed.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us directly at (249) 206-0394. We're committed to addressing your privacy concerns promptly and transparently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any material changes and post the updated policy on our website.

Privacy Policy