If a client needs work done on their locks but is not available on the property a mobile locksmith WILL be able to provide it. However, there are some legal matters that must be addressed in such a scenario. It is against the law to operate on some ones property without official verification of their consent. If a client is not on sight, they can easily dispute the charges and have them voided. If further legal action is pursued, the customer can even sue the locksmith.
This is why it is crucial for the mobile company to fax or email the customer what is called a work release form. A work release form stipulates that the customer is according the locksmith with legally binding authorization to do work on their property. This is the case whether servicing residential or commercial properties. Once the customer receives the consent form, they must fill out the personal information that the form entails. This includes the address of the job site, the address of the customer’s residency, the date that the form was filed, and the customer’s signature. The customer must also photocopy a picture id of themselves that contains proof address and date of birth, such as a driver’s license. As soon as the mobile company receives the filled out form, they’ll be able to send a technician out to you to render whatever service you require, from getting you into your home, to changing your car ignition, to changing the lock on your door.
Another thing to keep in mind is that if you want to pay by credit card over the phone, the company will need to fax/email you what is called a credit card consent form as well. A credit card consent form is similar to a work release form in that it legally demonstrates that the customer has given the locksmith authorization; except exclusively to run their credit card. Once again, without the verification of the form, the customer can dispute charges and have them voided very easily.
Credit card consent forms come in handy not only when a customer wants to pay for themselves by credit card and they’re not on site- but also if they need to charge their credit card over the phone to pay for someone else’s service. For example, Kimberly was locked out of her car, with no cash or credit card available. She needed to contact her mother to pay for a locksmith to get her back into the vehicle. Before the locksmith can even head out to assist her, his office base must receive the consent form in order to make sure that they can charge her credit card once the service is complete. Even though Kimberly is the card holder’s daughter, it is imperative that the company has concrete evidence that they were authorized to charge the card for the person on site to have the service provided. Of course, the technician will give you the price before they begin working and BEFORE they have the office run the credit card. You can rest assured that you will not incur any hidden fees or charges that you were not informed of previously. The company is legally required to dictate the exact final fee for all the services provided before they are entitled to charge your card- so don’t worry- there won’t be any surprises waiting for you on your bill!!!